These current privacy policies and the privacy practices described herein apply to personal information previously collected from you by Spa Dent, Inc. and each of its subsidiaries, as well as personal information that they may collect from you in the future.
Clarity: We strive to communicate clearly about your privacy and how we handle your personal information.
Security: We follow security standards, processes and procedures that are designed to protect your personal information.
Integrity: We do not sell or rent your personal information and respect your preferences with respect to your personal information.
Below you will find answers to the following frequently asked questions about how we collect, use and share your personal information:
1. WHAT IS THE PERSONAL INFORMATION THAT WE COLLECT?
Depending on how you choose to interact with the Spa Dent, we may collect personal information from you, for example your name, e-mail address, billing address, shipping address, phone number, credit card or bank account information, date of birth and other persistent identifiers that can be used to personally identify you. If you rent, purchase or otherwise place orders from Spa Dent College resellers, we may also collect your information. We may also collect other personal information regarding your interaction with Spa Dent Websites, Devices and Apps, including usage information, the items that you browse, purchase, download, read, watch and otherwise access, and your geographic location.
2. WHY DO WE COLLECT PERSONAL INFORMATION?
We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services, with a particular focus on the items and programs that may be of most interest to you. For more information as to why we collect personal information, please see the section below entitled: "How do we use your personal information?"
Your personal information also allows us to communicate with you about special offers, promotions, and other marketing programs and news that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by following the instructions included in each marketing email or by changing your preferences in your account. You may unsubscribe from mobile notifications by changing your settings in the Apps or on your Spa Dent or third party device.
3. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
However, there are a number of circumstances in which you may need to provide us with your personal information.
The most common of these circumstances include:
• Making a purchase or placing an order
• Creating an account or becoming a member of a Loyalty Program
• Entering locked and user restricted areas of the site
• Using specific features of Spa Dent Websites, Devices and Apps
• Contacting customer service
• Additional Spa Dent Website, Device or App Features
• Interacting with social networking sites
• Entering a sweepstakes or contest
• Signing up for promotional communications or using Invite-a-Friend emails
• For your convenience, we have provided a summary description of each of these circumstances below.
When you contact customer service, we may ask you to provide, or confirm, personal information so that we can better serve you.
From time to time we may offer or provide new or additional Spa Dent Website, Device or App features and functionality. Such features or functionality may request or require you to submit personal information to us in order to use such feature or functionality.
If you enter a sweepstakes or contest we offer, we may ask you to provide personal information so that we can consider your entry and, if you win, so that you may redeem your prize.
Our Devices and Apps may provide you with the ability to enter (directly, or by authorizing us to download the information from a third party such as a social networking site or application) personal information such as contacts or lists of friends. These or related applications may also allow you to provide information directly to social networking sites including information about your purchases, physical location, or comments. However, we will not provide any of your information to social networking sites without your express consent.
Signing up for promotional communications or using Invite-a-Friend emails
If you sign up to receive promotional communications or notifications from us, we may ask you to provide personal information so that we can provide these to you.
Our Invite-a-Friend feature is located in various areas of certain Spa Dent Websites and within certain Devices. By clicking on 'Email' or 'Find friends from contacts' on your Device, customers can email a link to a friend which will invite the friend to view the Spa Dent Website page or attend the event described on that page.
The 'Find friends from contacts' feature on the Device may access the contacts you have entered into your Device in order to generate such emails. To remove yourself from these mailings, please call us at 519.725.4025.
There are circumstances in which we automatically receive and collect information from you. The most common sources of this information include:
• Web server logs
• Pixel tags or clear Graphics Interchange Format files, known as GIFs
• Targeted advertising
• Your Device or Apps you use, including geolocation
• Social networking sites
• Business partners, contractors, and other third parties
For your convenience, we have provided a summary description of each of these circumstances below.
When you visit a Spa Dent Website, our web servers may automatically log information that your browser sends us. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access the Spa Dent Website; and the Internet address of the website from which you linked directly to the Spa Dent Website. We may also collect information regarding search queries run on the Spa Dent Website. We use this information to monitor the usage of the Spa Dent Websites and as necessary for our business.
Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely. If you disable cookies, however, you will not be able to place items in a Spa Dent Website shopping bag, and therefore you will not be able to place an order with us online. Also, by not using cookies, some Spa Dent Website features and services may not function properly.
We may use sensing technologies that use pixel tags or clear GIFs (which are also called web beacons). These technologies allow us to determine the effectiveness of our e-mail and advertising and marketing efforts. For this purpose, we tie the pixel tags and clear gifs to personally identifiable information. We may also collect information regarding the links within such marketing materials that you click on and purchase statistics regarding items you buy following receipt of such marketing.
We work with third party service providers, including but not limited to Google Analytics, to help us better understand how you use the Spa Dent Websites. These third party service providers will place cookies on your computer to collect information such as how you were referred to the Spa Dent Website, how you navigate around the Spa Dent Website, what you purchase and what traffic is driven by various marketing methods. This information will help us to better serve you and provide you with more personalized information and product offerings. We do not allow third party service providers to collect your credit card information, e-mail address or password information. These third party service providers may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.
4. HOW DO WE USE PERSONAL INFORMATION?
5. WITH WHOM DO WE SHARE PERSONAL INFORMATION?
6. HOW DO WE SECURE PERSONAL INFORMATION?
7. HOW DO WE RESPECT YOUR CHOICES ABOUT YOUR PERSONAL INFORMATION?
8. WHOM DO I CONTACT IF I HAVE QUESTIONS OR CONCERNS?